Returns & Refund Policy

Last updated: October 2026

We want the pair to fit. If the size is not right or you change your mind, you can request a return under the conditions below. Nothing in this policy limits mandatory consumer rights in your country.

1. Return period

Request a return within 14 days of receiving your order. Contact Customer Care first at contact@vomuray.com to receive return instructions. Returns sent without instructions may be refused.

2. Condition

Sneakers must be unworn, unused and clean, free from stains, dirt, odours or damage, with all original tags attached and all laces, inserts and accessories included. Try them on indoors on a clean, soft surface only.

3. The original shoe box

The shoe box is part of the product. Do not stick labels or tape on it or write on it. Place it inside another shipping box. Returns with a damaged, taped or missing shoe box may be refused or subject to a deduction where the law allows. If you chose box-free delivery, return the pair in protective packaging.

4. Worn sneakers

We cannot accept pairs showing wear: marked outsoles, creasing, scratches, stains, odours, worn interiors or removed tags.

5. Size exchanges

Wrong size? Request an exchange within the return period. Exchanges depend on stock; if the size you need is unavailable we refund instead.

6. Refunds

Once the return is received and inspected, the refund is issued to the original payment method within 5 to 10 business days. Original shipping charges are not refunded unless the return is due to our error.

7. Return shipping

Return shipping is paid by the customer unless the item arrived damaged or incorrect. Use a tracked service; we are not responsible for returns lost in transit.

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